Refund policy

We offer a 48-hour return policy, which means you have 48 hours from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • In the same condition as received

  • Unworn and unused

  • With original tags and packaging

  • Accompanied by the receipt or proof of purchase

  • Including any certificates provided with the item (e.g., diamond or gemstone grading certificates)

Please note: a 6% payment processing fee will be deducted from your refund amount to cover transaction charges incurred at the time of purchase.

To initiate a return, please contact us at sales@mirbahajewels.com and whatsapp.

Repairs & Resizing

If your item requires a repair or resizing, we are happy to assist.

  • The customer is responsible for arranging delivery to our office and covering the shipping or transportation costs both ways.

  • Items can be shipped or brought in person to our office for evaluation and servicing.

  • For any resizing requests, the same delivery conditions apply.

  • Please ensure items are packaged securely and shipped with tracking. We are not liable for items lost or damaged in transit.

For any repair or resizing inquiries, contact us at sales@mirbahajewels.com prior to sending your item.

Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can evaluate and resolve the issue promptly.


Non-Returnable Items

We do not accept returns for the following:

  • Customized products

  • Made to order products

  • Personalized Products

  • Sale items

  • Gift cards

If you’re unsure whether your item qualifies for a return or repair, please reach out to us.

Exchanges

We offer a 48-hour exchange policy, which means you have 48-hour from the date of delivery to request an exchange.

To initiate an exchange, please contact us at sales@mirbahajewels.com

Please note that non-exchangeable items include:

  • Customized products

  • Made-to-order items

  • Personalized items

  • Sale items

  • Gift cards

These items cannot be returned or exchanged.