Warrenty Policy

At Mirbaha Jewels®, we take pride in the craftsmanship and quality of our fine jewellery. We offer a Lifetime warranty against manufacturing defects on all jewellery purchased through mirbahajewels.com.

What’s Covered

This warranty covers manufacturing defects, which may include:

  • Clasp breakage

  • Missing pavé stones (stones 0.10ct and below)

  • Chain detachment from a jump ring

  • Loose diamonds (up to 0.10ct) or loose prongs

Due to the handmade nature of our made-to-order pieces, slight variations are to be expected and are not considered defects.

What’s Not Covered

The warranty does not cover:

  • General wear and tear

  • Scratches, stretched chains or rings

  • Lost jewellery

  • Damage due to improper use, impact, cleaning, or storage

  • Replacement of diamonds above 0.10ct

  • Complimentary gifts (not eligible for return, exchange, repair, or replacement)

Warranty Conditions

To be eligible for a warranty claim:

  • The jewellery must not have been exposed to unreasonable force or harmful conditions.

  • It must have been handled and stored correctly.

  • The original warranty certificate and diamond certificate (where applicable) must be presented.

Repair & Evaluation

If the issue is determined not to be a manufacturing defect:

  • We will provide a repair quote for your approval before any work begins.

  • The delivery of the item to Mirbaha Jewels must be arranged by the client and at the client’s cost.

  • Mirbaha Jewels is not responsible for items lost or damaged in transit.

  • Shipping and handling costs for evaluation and repair are the responsibility of the customer.


Complimentary Cleaning & Polishing

As part of our commitment to long-term care, Mirbaha Jewels offers complimentary cleaning and polishing services.

The item must be delivered and picked up by the client.

  • All transportation and handling costs are the responsibility of the client

  • Delivery and pick-up must be made at our office, which is open Monday to Saturday, from 10:00 AM to 7:30 PM.

International Customers

Repair requests outside the UAE are reviewed on a case-by-case basis. Please contact us at sales@mirbahajewels.com with your order details and clear photos of the issue to see how we can assist.